Jade & Plum
Returns & refunds
Updated 2026-09-25
A clear return process starts with knowing what was ordered, what arrived and which remedy is appropriate. This page explains the information to check before sending anything back. Orders and payments are not open. The collection and prices are a preview; this page does not activate a purchase or promise a delivery service.
Current return terms
Return terms are being finalized. Checkout will remain unavailable until the return window, postage responsibility and refund timing are published here.
There is currently no return authorization, receiving address or store refund to request for a purchase through this preview. Do not send a parcel or payment to an address found in a supplier listing or another brand’s policies.
Keep the item and its details together
Retain packaging, instructions and included parts while checking the item. Describe a missing or incorrect component separately from a change of mind; the circumstances can affect the appropriate remedy.
Keep the selected option and listing details with your records. A clear description of what differs is more useful than assuming that every product in a category has the same return conditions.
Starting a request and finding the right destination
The request method, return window, send-back deadline and receiving instructions are not yet available for this collection.
A registered office, mailbox, supplier warehouse or address printed on a parcel is not automatically authorized to receive customer returns. Do not mail an item until the actual seller has provided the correct instructions.
Condition, missing parts and return costs
No change-of-mind condition, postage allocation, restocking charge or product exception has been set for this preview. No standard return period or free-return offer applies.
An unwanted but matching item is different from damage, missing components, a wrong item or a defect. Rights that apply to an actual purchase depend on the circumstances and applicable law.
Refund decision, method and timing
No refund-processing or bank-posting period is promised here. The time for a seller to decide and process a refund is separate from the time for a payment provider to post it.
For cancellations, unavailable goods or delivery delays concerning an order placed elsewhere, use that purchase record and seller’s support route. This website cannot issue a refund for another seller’s order.
Exchanges and changes of plan
An exchange, replacement or cancellation service has not opened for this collection. A different color or size appearing in a photograph does not establish that it is available as a replacement.
For an existing purchase elsewhere, consult the terms supplied with that order. A product’s seasonal or project use does not by itself establish a return exception.
Customer service
No public customer-service email, telephone number or contact form is provided in this preview. There is currently no store support channel through which to submit a product question, personal information or a privacy request. Check this page for any future support details.
Support hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day..
Correspondence address: 615 Columbia Street, Bellingham, WA 98225. Use this address only for its stated purpose; it is not a return destination unless the return instructions expressly say so.