Jade & Plum
Frequently asked questions
Updated 2026-09-25
Practical answers about the collection, the available service and the information to check on an item page. Orders and payments are not open. The collection and prices are a preview; this page does not activate a purchase or promise a delivery service.
Can I order now?
Not yet. The collection and prices are a preview. Orders and payments are not open, and a product page is not a stock reservation.
How should I check size and contents?
Use the selected option and listed measurements, not an image alone. If a measurement important to your decision is absent, do not assume it from a photograph. Packaging size and assembled size can differ.
What comes with the selected item?
Only the item and components expressly included for the selected option are offered. Background furniture, containers, plants and display accessories are separate unless the listing says otherwise.
How long will delivery take?
Delivery options and estimated timing are being finalized. Checkout will remain unavailable until destinations, charges, handling and transit times are published here.
Compare the item and any stated packaged dimensions with the space available. Product photographs do not establish parcel size, parcel count or a delivery service such as assembly or installation.
What if I need to return something?
Return terms are being finalized. Checkout will remain unavailable until the return window, postage responsibility and refund timing are published here.
Retain packaging, instructions and included parts while checking the item. Describe a missing or incorrect component separately from a change of mind; the circumstances can affect the appropriate remedy.
Are the prices and product details final?
Prices are proposed in US dollars. Supplier availability and material product details still need to support an offered sale. If an important measurement or specification is not listed, do not estimate it from a photograph.
How should I use and care for the item?
Follow the item’s stated instructions. A material name alone does not establish dishwasher, washing-machine, outdoor or food-contact suitability.
Where can I ask a question or track an order?
Identify the product and selected option, then say which measurement, material or included part you want to clarify.
The Contact page states which verified support details, if any, are available. No customer order has been accepted through this preview, so it does not offer an order to track.
Customer service
No public customer-service email, telephone number or contact form is provided in this preview. There is currently no store support channel through which to submit a product question, personal information or a privacy request. Check this page for any future support details.
Support hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day..
Correspondence address: 615 Columbia Street, Bellingham, WA 98225. Use this address only for its stated purpose; it is not a return destination unless the return instructions expressly say so.